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GENERAL TERMS AND CONDITIONS

The following terms and conditions apply to all purchases on this website:

 

MANUFAKTURWERK.DE IS AN OFFER OF THE:

Manufakturwerk Ltd.

Shanghaiallee 8

20457 Hamburg

Germany

 

Managing directors authorised to represent the company: Axel Kmonitzek, Prof. Dr. Ebbo Tücking

Registered at the local court Hamburg HRB 157831

 

  1. SCOPE OF APPLICATION

For all orders via our online shop the following AGBs apply.

Some conditions of the AGB are only valid for you, if you are a consumer in the sense of § 13 German Civil Code (BGB). You are a consumer if the purchase of the products cannot be predominantly attributed to your commercial or self-employed professional activity. We expressly point out the limited validity of this provision in each individual case.

 

  1. CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT

The purchase contract is concluded with Manufakturwerk GmbH.

By placing the products in the online shop we make a binding offer to conclude a contract for these articles. You can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order you will receive another confirmation by e-mail.

A binding contract can also be concluded previously as follows:

If you have chosen credit card payment, the contract is concluded at the time of the credit card debit.

If you have chosen the payment method PayPal, the contract is concluded at the time of your confirmation of the payment order to PayPal.

If you have chosen the payment method IMMEDIATELY bank transfer, the contract is concluded at the time of the confirmation of the payment order to the SOFORT GmbH.

The languages available for the conclusion of the contract are German and English.

We save the contract text and send you the order data and our terms and conditions by e-mail. You can view the AGB at any time also here on this page. For security reasons, your past orders are no longer accessible via the Internet.

 

  1. TERMS OF DELIVERY

Shipping costs may be added to the stated product prices. (You can find out more about the shipping costs in the offers.) The shipping costs vary depending on the country of the delivery address. The exact costs are shown in the shopping cart. Please contact our customer service: info@manufakturwerk.com

We process incoming orders within 48 hours on weekdays and then ship them by Deutsche Post, DPD, UPS or FedEx. Our standard shipping takes 2 to 5 days within the EU and 6 to 8 days outside the EU (if the product is in stock).

 

Within the EU we offer shipping to the following countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary. We also ship our products to most countries outside the EU.

  1. PRICES AND SHIPPING COSTS

(1) The prices on the seller's website include the currently determined value added tax.

(2) The seller informs the customer about possible shipping costs and additional costs for e.g. gift wrapping in the order process, even before the order is placed. The customer shall bear the shipping costs and additional costs indicated in the order process. Shipping costs may differ with regard to the recipient country. The final cost will be displayed in the checkout process. All applicable taxes will be displayed. If you have any questions, please contact our customer service atinfo@manufakturwerk.de

 

  1. PAYMENT

In our shop the following payment methods are available to you:

Credit card

Your credit card will be charged when the order is completed.

PayPal

You pay the invoice amount via the online provider PayPal. You must be registered there or register first, legitimize with your access data and confirm the payment order to us. You will receive further instructions during the ordering process.

Klarna invoice

Our partner Klarna accepts the payment method invoice only for orders from the following countries: Germany, Netherlands and Austria. You will receive the payment information separately from our partner Klarna by e-mail.

IMMEDIATE bank transfer

We also offer IMMEDIATE bank transfer. In this case we will receive the transfer credit immediately. This speeds up the entire ordering process. All you need is your account number, bank code, PIN and TAN. Using the secure payment form of SOFORT GmbH, which is not accessible to merchants, SOFORT Überweisung automatically and in real time sets up a transfer in your online bank account. The purchase amount is transferred immediately and directly to the bank account of the retailer. If you choose the payment method IMMEDIATELY Bank Transfer, a pre-filled form will open at the end of the order process. This form already contains our bank details. In addition, the transfer amount and the reason for payment are already displayed on the form. You must now select the country where you have your online banking account and enter the bank code. Then enter the same data as you entered when you registered for online banking (account number and PIN). Confirm your order by entering the TAN. You will receive confirmation of the transaction immediately afterwards. In principle, every Internet user can use the IMMEDIATE bank transfer as a method of payment if he or she has an activated online banking account with PIN/TAN procedure. Please note that the IMMEDIATE transfer is not yet available at a few banks. You can find more information about whether your bank supports this service here:klarna.com/immediately

  1. RESERVATION OF TITLE

The goods remain our property until full payment has been received.

  1. TRANSPORT DAMAGE

If goods are delivered with obvious transport damages, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or transport insurance.

  1. REVOCATION INSTRUCTION

Right of withdrawal

Within the EU, you have the right to cancel a) the Manufakturwerk GmbH products within 30 days and b) all other products within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Manufakturwerk GmbH, Shanghaiallee 8, 20457 Hamburg info@manufakturwerk.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequence of the resignation

If you should withdraw from this contract, we will refund all payments made by you. This will be done without undue delay and in any event no later than 14 days after receipt of the goods returned by you or evidence that the goods have been returned by you. The cost of the initial delivery is excluded from the refund. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods within the EU. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exemption from the right of withdrawal

The right of withdrawal is not given in the following cases: A) The supply of not prefabricated goods, which is based on an individual wish or the individual decision of the consumer or the goods are clearly personalized. B) The supply of sealed goods that have been opened after delivery and are therefore no longer permitted for return shipment for health and hygiene reasons.

 

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

Manufakturwerk Ltd.

Shanghaiallee 8

20457 Hamburg

Germany

info@manufakturwerk.de

 

I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )
/the provision of the following service ( )

Ordered on ( )/received on ( )

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of communication on paper)

Date

(*) Delete as applicable.

 

  1. WARRANTIES AND GUARANTEES

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.

The limitation period for claims for defects is one year from delivery of the goods in the case of used goods.

The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

in case of injury to life, body or health

in case of intentional or grossly negligent breach of duty and fraudulent intent

in case of violation of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

within the framework of a guarantee promise, if agreed

as far as the scope of application of the product liability law is opened.

Information about any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the shop.

Manufakturwerk GmbH shall not be liable for defects in the goods that are exclusively attributable to the fact that you have stored the goods incorrectly or unsuitably. The provision of § 477 BGB remains unaffected, i.e. if you are a consumer and such a defect becomes apparent within six months of the transfer of risk, i.e. after the goods have been delivered to you or you have defaulted on acceptance (§ 446 BGB), we must prove that the defect is due to your incorrect or unsuitable storage of the goods. If we do not succeed in doing so or if the cause of the defective condition or the time of occurrence of this cause remains open, the presumption that the defect was already present at the time of delivery or the occurrence of the default of acceptance shall apply in your favour. This does not apply if the presumption is incompatible with the nature of the goods or the defect.

Horizn is also not responsible for any damage to items transported or stored in the goods, if such damage is solely due to improper use of the goods. Information on the nature of the goods, their suitability for certain purposes and their use can be found in our product information on the goods (description on our website, instructions for use, etc.). 

 

  1. LIABILITY

For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

in case of injury to life, body or health,

if the cause of the damage is based on intentional or grossly negligent behaviour,

to the extent of a guarantee assumed by us,

in case of fraudulent concealment of defects, and

as far as the scope of application of the product liability law is opened.

In the event of slight negligence on our part, on the part of our legal representatives or vicarious agents, we shall only be liable for breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations). In this case, our liability is limited to the amount of the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

In all other respects our liability - also for vicarious agents and assistants - is excluded.

 

  1. RABATTCODES

(1) Several discount codes cannot be combined for one purchase.

(2) Discount codes cannot be used for already reduced goods.

  1. POISON CARDS

(1) The purchase of a gift voucher is final. Gift vouchers cannot be exchanged.

(2) Gift certificates are valid for three years from the date of purchase and can be redeemed both online and at Horizn Studios stores.

(3) Gift vouchers purchased from Manufakturwerk GmbH are issued in EUR and can be redeemed in the store in Hamburg and on manufakturwerk.de.