- RIGHT OF REFUSAL
Within the EU, you have the right to cancel this contract a) within 30 days for Manufakturwerk GmbH products and b) within 14 days for all other products without giving reasons. Please note that returns are not possible due to wear and tear, scratches on the sticker or fading of the inks/leather.
Personalized products are excluded from exchange and return.
Please note that the difference between the normal price of the item and the reduced price will be deducted from the refund if one of several items purchased as a set is returned.
The revocation period is 30 or 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (firstname.lastname@example.org) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. Personalised products are excluded from exchange and return.
You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Please note that refunds will be issued using the same payment method as the original payment. If you paid for your purchase with a Horizn Studios Gift Voucher, you will receive a credit for future orders.
This right of withdrawal may vary depending on the point of sale. Please refer to the general terms and conditions of the respective contract partner.
- CONSEQUENCES OF THE REVOCATION
If you cancel this Agreement, we shall refund to you all payments received from you, excluding delivery charges (other than any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notification of your cancellation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods from the EU/UK. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
- SAMPLE REVOCATION FORM
(If you want to cancel the contract, please fill out this form and send it back).
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on (__/__/____)/received on (__/__/____)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.